Q: I ordered more than one product but only one came.

A: To ensure that our prices remain low we drop ship our products. This means once you order a product we order it straight from our wholesaler and they ship the item/s directly to you. Hertruly works with a lot of different wholesalers/ vendors with different procedures so please allow for the diversity in postages timeframes and packaging. 

Q: How long will my delivery take to come


A: To ensure our products are both durable and affordable we have partnered up with wholesalers from Spain,Italy and much more, because of this deliveries can take anywhere from 7-40 working days.


If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange/part exchange the product for another item, be it similar or not. Returns postage will not be covered by Herstruly, You can return a product for up to 60days from the date you purchased it.